Wonderful, helpful and knowledgeable staff who go the extra mile. First rate.
Great service again BikeBase!
All our family bikes have come from Dan and the team, and a quick build this time made a 9 yr old very happy with her new ride.
Thank you :)
Just wanted to say a big thank you for the superb job you did on my
bike, which I collected this morning. It now rides brilliantly and I'm
encouraged to get out on it more! Considering all the parts and labour
involved I thought the price was very fair too.
Hi Dan / Colin / Wayne
This is your No 1 fan, Clive Leatherdale, emailing you from sunny Cape
Town. Jenny and I leave here on a cruise ship on 28 April, arriving in
Southend on Saturday, 17 May.
Can Jenny possibly hire her usual Premier ladies bike please at the same
price, £130, with 50% refunded when she goes back home?
This time Jenny returns to Cape Town about 25 June, then returns to
Southend about 25 August for another two months. It might be possible
for you to let her have extended use of the bike, which you could keep
in store for the two months she is back in Cape Town. Please advise.
Thank you for your wonderful service.
Hi there, just a thanks to Wayne for some excellent sales advice today
regarding the Giant Twist for my wife. We took a short trip down to the
local pub to rest it out (her on the batteries, me on the thighs) and
..... it's certainly going to solve our initial problem of us beng able
to go out cycling together, but, the bike's so good, it's going to
create a new problem....what's she going to do with her time, while she
gets off and waits for me every 3 miles!
So, thanks again.....great product, sold in a friendly, intelligent and
knowledgable way...praise where praise is due!
take care dudes
Hi Danny and the team at BikeBase.
Just wanted to let you know the bike arrived safely
yesterday afternoon as promised. It was superbly wrapped and easy to put
together. My wife was delighted, an excellent bike at a superb price. Thank
you very much for the excellent service.
Dean B., Worthing
love my 2 butlers you have supplied me with and the service i
get from your shop and staff is 2nd to none ,,,but when you going to
get those cycling shirts printed up with bikebase on them ,,,,nag ,
nag ,nag ,lol
I completely agree. I have been going to Bikebase for 5 years and have always had excellent service. I recommend them to all my friends and family and couldn't speak more highly of them!
lxhick London (via qype.co.uk)
Would highly recommend BikeBase in Queens Road, Southend. Very helpful and polite staff who know their stuff and a good range of bikes and accessories at prices which are very competitive. I'm really chuffed with my new hybrid bike and the after-sales service.
Robert Avery Southend (via qype.co.uk)
Hi Dany and all the staff ,
I'm on my 2 claudbutler at present a
pinelake , just wanted to say thanks for the great service i always
get from yourselves and the excellant help and advise you always
give me , great shop n people , keep up the good work ....
On the 23rd December I bought a Falcon Storm (paid £149.99 cash), for my wife for
Christmas. Unfortunately, it is too big for her you may remember we discussed this in the shop.
On top of this, she's recently fallen down the stairs and broken her foot, and can't ride it anyway!
Can I ask what your policy is on refunds, please? I know we don't have a right to a refund as the
goods are not faulty, but I can honestly say the bike has not been ridden and is in pristine condition.
Hope you can help, I'd be genuinely grateful.
Many thanks for your help today, I'm genuinely grateful. Please feel free to use the following quote
for your website, if you wish. I will be back with my wife later, once her foot has healed, and I will
spread the good word about your shop. If you want good, old-fashioned service from people with
integrity, Bikebase is for you. No pressure, good advice and great aftersales help. I'm no expert on
bikes, but the friendly and helpful staff made it a pleasure to shop there. I'm not surprised it has
such a great reputation - I'd recommend Bikebase to anyone and I'll definitely be back.
Derrick Stott, Wakering.
And I mean every word! Thanks again Derrick
Thanks to the staff at Bikebase for a superb service. I couldn't recommend them highly enough.
David Black, Hullbridge
I have a commuter fold-up (six months old) and a stumpy FSR (brand new, nicccce), had a few issues with the brakes
on the fold-up and Bikebase was the only place with a service slot, never used them before and had
to get it done beofre the working week.
Well what can I say, I am really, really happy, the
service both customer and technical was excellent. The cost was very reasonable and the place had
a real good vibe. I asked if I needed a full service and the guy took a look and then SAVED me
some money by saying it was only the brakes that needed doing!!! How refreshing to get someone
who tries to save you money. I usually use Richardsons in leigh and think that these guys now have
some competition. BikeBase is certainly a little gem that I will without doubt be using again. Thanks
Great help with my
BMX purchase. The service was second to none.
Camy Martins, Rayleigh
amazing service well trusted
I always take my bike there to get serviced or repared if or when it breaks and i always get it back in better than new condition. very affordable. excelent customer service.