I've always found the staff at this shop very helpful and friendly, and they have a good product range, as well as providing servicing for bikes
I can't recommend this shop highly enough!
Simon (via Google) 5 stars

Best bike shop ever!!!
I cannot recommend this bike shop highly enough. Dan and his team are a lovely bunch and will give you the time to find out exactly what it is you want before making a purchase.
I have just purchased my second bike from them and their service is second to none, go along and have a chat if you are thinking of making a purchase.
Debbie M. Reed (via Google) 5 stars

Best bike shop around!
Always doing wonders on my Ebike. Super friendly helpful & professional.
Quick turnaround. Wouldn't do anywhere else.
Thanks Dan & Staff @Bikebase
Morgan Allen (via Google) 5 stars

I bought my bike about a year ago and was very pleased with the service and enjoy riding my bike but I'm leaving this review as cycled past today and a young man who was working on a bike outside noticed my rear tyre was a bit flat so called out to me.
He said they could pump it up which they did free of charge. Really appreciate them picking up on this and the fantastic customer service.
Laura (via Google) 5 stars

Fantastic shop. Great range of bikes with really friendly staff. Always been super helpful.
Couldn't ask for more!
M. Canes (via Google) 5 stars

Really great selection and helpful staff. We didn't end up purchasing as our 4 year old did not like the colour available (He's very fussy)
But we were shown lots of bike and given great advice. I wanted to buy one right there but alas, 4 year olds!
Will be visiting again for sure.
R. Gray (via Google) 5 stars

I walked in looking for a new bike for my daughter and left ten mins later with exactly the right bike which had been checked over for safety after having a chat with the owner. I would totally recommend, it's nothing like "no we've not got one of those" Halfords.
D. Warren (via Google) 5 stars

Great customer service answered all our questions. Friendly would definitely use again.
Good choice...
H. Heaver (via Google) 5 stars

Well helpful staff. Went out of their way to get bikes for our granddaughters
C. Williams (via Google) 5 stars

Staff were incredibly helpful when I needed my wheelchair tyres inflated & my usual help was unavailable due to the pandemic. Fantastic service! Can't recommend them highly enough.
Thank you!
Kat Swinton (via Google) 5 stars

Very helpful staff, bike had its 6 week check and the team were very obliging in making a few alterations, resolving a creaky seat and changing the chain wheel for me.
Many thanks
Evan Jelliss (via Google) 5 stars

These guys are awesome friendly really helpful good value They rushed an urgent repair so I could still get in to work the next day. Fabulous!
John Dodds (via Google) 5 stars

Superb bike shop outstanding repairs on bikes management and staff really know how too treat their customers very highly recommended today they let me leave my bike there so that I could go shopping
Alan Millest (via Google) 5 stars

Very friendly and helpful. Has everything you need for your bike
Maureen Allen (via Google) 5 stars

Amazing group of guys!!!! Really really helpful, had terrible service elsewhere and went here for help and they helped me straight away!
Really friendly team and have been so helpful. I'm not an avid cyclist but they explained everything I needed to know about my bike and how to keep it in tip top condition! They are great and very well priced!
Hanna Olsen (via Google) 5 stars

I just felt the need to email and say what a absolutely fantastic job you have done on my Mountain Bike. As I explained 3 previousbBike shops(including major brands) failed to do what you and your team have done.
The Bike rides beautifully now. And the service ultimately has been impeccable.
Thanks again.
Chris Mansell

Wonderful, helpful and knowledgeable staff who go the extra mile. First rate.
Pauline Willoughby

Great service again BikeBase!
All our family bikes have come from Dan and the team, and a quick build this time made a 9 yr old very happy with her new ride.
Thank you :)
Dean Ovel

Hi. Just wanted to say a big thank you for the superb job you did on my bike, which I collected this morning. It now rides brilliantly and I'm encouraged to get out on it more! Considering all the parts and labour involved I thought the price was very fair too.
Best wishes
Joe Stevens

Hi Dan / Colin / Wayne
This is your No 1 fan, Clive Leatherdale, emailing you from sunny Cape Town. Jenny and I leave here on a cruise ship on 28 April, arriving in Southend on Saturday, 17 May.
Can Jenny possibly hire her usual Premier ladies bike please at the same price, £130, with 50% refunded when she goes back home?
This time Jenny returns to Cape Town about 25 June, then returns to Southend about 25 August for another two months. It might be possible for you to let her have extended use of the bike, which you could keep in store for the two months she is back in Cape Town. Please advise.
Thank you for your wonderful service.

Hi there, just a thanks to Wayne for some excellent sales advice today regarding the Giant Twist for my wife. We took a short trip down to the local pub to rest it out (her on the batteries, me on the thighs) and ..... it's certainly going to solve our initial problem of us beng able to go out cycling together, but, the bike's so good, it's going to create a new problem....what's she going to do with her time, while she gets off and waits for me every 3 miles!
So, thanks again.....great product, sold in a friendly, intelligent and knowledgable way...praise where praise is due!
take care dudes

Hi Danny and the team at BikeBase.
Just wanted to let you know the bike arrived safely yesterday afternoon as promised. It was superbly wrapped and easy to put together. My wife was delighted, an excellent bike at a superb price. Thank you very much for the excellent service.
Best regards
Dean B., Worthing

love my 2 Butlers you have supplied me with and the service i get from your shop and staff is 2nd to none ,,,but when you going to get those cycling shirts printed up with bikebase on them ,,,,nag , nag ,nag ,lol
Paul (Spain)

I completely agree. I have been going to Bikebase for 5 years and have always had excellent service. I recommend them to all my friends and family and couldn't speak more highly of them!
lxhick London (via qype.co.uk)

Would highly recommend BikeBase in Queens Road, Southend. Very helpful and polite staff who know their stuff and a good range of bikes and accessories at prices which are very competitive. I'm really chuffed with my new hybrid bike and the after-sales service.
Robert Avery Southend (via qype.co.uk)

Hi Dany and all the staff ,
I'm on my 2 Claudbutler at present a pinelake , just wanted to say thanks for the great service i always get from yourselves and the excellent help and advise you always give me , great shop n people , keep up the good work ....

Hi Danny
On the 23rd December I bought a Falcon Storm (paid £149.99 cash), for my wife for Christmas. Unfortunately, it is too big for her you may remember we discussed this in the shop. On top of this, she's recently fallen down the stairs and broken her foot, and can't ride it anyway! Can I ask what your policy is on refunds, please? I know we don't have a right to a refund as the goods are not faulty, but I can honestly say the bike has not been ridden and is in pristine condition.
Hope you can help, I'd be genuinely grateful.
Seasons greetings!

Derrick Stott

Hi Danny
Many thanks for your help today, I'm genuinely grateful. Please feel free to use the following quote for your website, if you wish. I will be back with my wife later, once her foot has healed, and I will spread the good word about your shop.  If you want good, old-fashioned service from people with integrity, Bikebase is for you. No pressure, good advice and great aftersales help. I'm no expert on bikes, but the friendly and helpful staff made it a pleasure to shop there. I'm not surprised it has such a great reputation - I'd recommend Bikebase to anyone and I'll definitely be back.
Derrick Stott, Wakering.
And I mean every word! Thanks again Derrick

Thanks to the staff at Bikebase for a superb service. I couldn't recommend them highly enough.
David Black, Hullbridge

I have a commuter fold-up (six months old) and a stumpy FSR (brand new, nicccce), had a few issues with the brakes on the fold-up and Bikebase was the only place with a service slot, never used them before and had to get it done beofre the working week.
Well what can I say, I am really, really happy, the service both customer and technical was excellent. The cost was very reasonable and the place had a real good vibe. I asked if I needed a full service and the guy took a look and then SAVED me some money by saying it was only the brakes that needed doing!!! How refreshing to get someone who tries to save you money. I usually use Richardsons in leigh and think that these guys now have some competition. BikeBase is certainly a little gem that I will without doubt be using again. Thanks guys
David Singleton

Great help with my BMX purchase. The service was second to none.
Camy Martins, Rayleigh

amazing service well trusted
I always take my bike there to get serviced or repaired if or when it breaks and i always get it back in better than new condition. very affordable. excellent customer service.

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